Retail Brand Ambassador

About the role

Closet Factory has helped homeowners for over 40 years create beautifully organized closets, pantries, garages, home offices, and other spaces with custom-designed storage solutions. The company partners with leading retailers to offer complimentary in-home design services. Closet Factory of Kentucky is seeking a friendly, outgoing Brand Ambassador to represent the brand at retail partner locations throughout the Louisville Metro Area. In this role you will connect with shoppers, introduce custom organization solutions, and schedule complimentary in-home consultations with professional designers. This is not a high‑pressure sales or closing position; your job is to start genuine conversations, identify interested homeowners, collect accurate information, and schedule qualified appointments.

Responsibilities

• Greet and engage shoppers in a warm, professional manner
• Introduce customers to Closet Factory’s custom organization solutions
• Ask questions to identify interested homeowners
• Explain the complimentary in‑home design process
• Collect accurate customer contact information
• Schedule qualified appointments for the design team
• Keep the display area clean, organized, and welcoming
• Track customer interactions and appointment activity
• Communicate effectively with local sales and design teams
• Represent Closet Factory with professionalism and enthusiasm

Requirements

• Friendly, confident, and comfortable approaching new people
• Strong communication and customer‑service skills
• Dependable, punctual, and self‑motivated
• Able to work independently and stay engaged throughout each shift
• Motivated by goals and performance incentives
• Available to work weekends and peak retail hours
• Valid driver’s license and reliable transportation
• Willing to travel to retail locations throughout the Louisville Metro Area
• Experience in retail, hospitality, customer service, promotions, sales, or lead generation is helpful but not required (training provided)

Physical Requirements

• Ability to stand for extended periods
• Ability to lift and move light promotional materials, brochures, and samples

Pay and Schedule

$20 per hour base pay, based on experience. Additional bonuses for qualified appointments. Paid training and ongoing support. Approximately 20‑30 hours per week. Schedule provided two weeks in advance. Weekend and peak retail‑hour availability required. Shifts held at retail partner locations throughout the Louisville Metro Area.

Benefits

• Hourly pay plus appointment bonuses
• Paid training
• Consistent part‑time hours
• Advance scheduling
• Ongoing coaching and support
• Opportunities for growth
• Backing of an established local company and nationally recognized brand