Retail Brand Ambassador

About the role

This role is located at the Mosaic District in Fairfax, VA. As a Full-Time Brand Ambassador, you'll serve as a trusted guide throughout the customer journey, delivering exceptional hospitality, creating personalized shopping experiences, and helping customers discover products that transform the way they sleep.

Responsibilities

• Welcome every customer with warmth, authenticity, and genuine hospitality.
• Create memorable shopping experiences by listening to customers' needs and providing thoughtful, personalized recommendations.
• Deliver elevated experiences through our in-store, virtual, and in-home design consultation program.
• Build lasting customer relationships through proactive clienteling and follow-up to encourage repeat business.
• Become an expert in Boll & Branch products, materials, craftsmanship, and sleep solutions to confidently educate customers.
• Aid customers in designing their spaces based on their sleeping habits, style preferences, and lifestyle needs.
• Drive sales and business performance by achieving and exceeding individual sales goals while contributing to overall store performance.
• Support a collaborative selling culture by partnering with teammates to deliver exceptional customer experiences.
• Identify opportunities to expand sales through product education, cross-selling, and personalized recommendations.
• Participate in community-driven initiatives such as store events, designer partnerships, and other activities that strengthen our local brand presence.
• Maintain visual excellence and operational standards ensuring the store is always guest-ready.
• Support daily store operations including opening and closing procedures, cash handling, register reconciliation, and operational routines.
• Execute visual merchandising direction and maintain product presentation with attention to detail.
• Uphold company safety, security, and loss prevention procedures while protecting store assets and inventory.
• Perform general housekeeping tasks, including dusting, vacuuming, steaming merchandise, and maintaining shared spaces to ensure an exceptional customer environment.
• Serve as a Key Holder by opening and closing the store in accordance with company standards.
• Operate the store alarm system and complete opening and closing procedures.
• Support operational excellence by maintaining store readiness throughout each shift.
• Troubleshoot and resolve basic operational issues while escalating concerns when appropriate.
• Support Design & In-Home Services by participating in in-home appointments and installations, creating a seamless customer experience.
• Provide thoughtful product recommendations that complement customers' spaces and sleep needs.
• Help ensure every design consultation reflects the elevated hospitality and attention to detail that defines the Boll & Branch experience.

Qualifications

• 1+ year of retail sales experience, preferably in specialty retail, luxury retail, home furnishings, hospitality, or another customer-focused environment.
• Equivalent experience and transferable skills will also be considered.
• Passion for hospitality and creating meaningful customer relationships.
• Experience with consultative selling, clienteling, or delivering personalized customer service.
• Strong verbal and written communication skills.
• Positive attitude with the ability to build rapport and engage customers naturally.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• Comfortable using Google Workspace (Docs, Drive, Sheets), POS systems, and other retail technology.
• Ability to stand for extended periods, lift up to 50 pounds, climb ladders or step stools, and perform in-home services, with or without reasonable accommodation.
• Bilingual in English and Spanish is a plus, but not required.

Additional Responsibilities

• Work up to 40 hours per week, including evenings, weekends, and holidays as business needs require.
• Perform other duties and special projects as assigned.

Why You'll Love Working Here

At Boll & Branch, we believe in investing in our people as much as we invest in our products. You'll join a team that values care, collaboration, curiosity, and craftsmanship while building meaningful relationships with customers every day. Whether you're helping someone improve their sleep or creating an unforgettable shopping experience, your work will have a lasting impact. The annual base salary range for this role is $20 to $26 (new hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role).

What We Offer

• Medical, Dental, Vision, and Life/AD&D insurance
• Commuter Benefits, HSA/FSA, STD/LTD, and Employee Assistance Program
• Family-Planning Services, Gender-affirming healthcare, and Health Advocacy Program
• Fitness Reimbursement Program, 401(k), Paid Time Off, and an Employee Discount

About Boll & Branch

At Boll & Branch, we don’t make bedding like everyone else. We make it better. In 2014, Our Founders, Scott And Missy Tannen, Challenged Every Conventional Standard In The Textile Industry, Creating a New Supply Chain That Prioritized Thread Quality, Not Thread Count. By Investing Exclusively In 100% Organic Raw Materials From The Start, We Became The First Bedding Company Ever To Be Fair Trade Certified. Today, We Keep Five Commitments At The Heart Of Everything We Do. We Are Cultivators of the Highest Quality ThreadsPioneers in 100% Organic CottonFree from Toxins at Every Step100% Traceable from Farm to FinishCommitted to Fair and Ethical Treatment for All