Retail Birthday Party and Kids Event Team Member PT

Event Coordination

• Coordinate multiple events at once including children’s birthday parties and other craft classes or events.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Set up, break down, and clean before and after each event.

Customer Experience

• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly checkout experience.
• Educate customers on Voice of Customer (VOC) survey.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.

Operational Tasks

• Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed.
• Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lift heavy boxes and access high shelves by ladder or similar equipment.