Retail Banking Support Specialist

Equity Bank is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions.

About the role

We are looking for enthusiastic individuals who are passionate about serving our customers and contributing to our mission of financial inclusion. Join us in shaping the future of banking!

Responsibilities

• Provide exceptional customer service to ensure customer satisfaction.
• Manage customer accounts and transactions efficiently.
• Adhere to regulatory requirements and maintain compliance.
• Collaborate with cross-functional teams to enhance service delivery.
• Identify and address customer needs and concerns promptly.

Requirements

• Bachelor's degree in Finance, Business Administration, or related field.
• Minimum 2 years of relevant experience in banking or customer service.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.

Qualifications

• Knowledge of banking regulations and compliance standards.
• Ability to handle confidential information securely.
• Experience with customer relationship management systems.

Skills

• Customer service orientation.
• Attention to detail.
• Team player.
• Adaptable and flexible.

Benefits

We offer a comprehensive benefits package including:

• Competitive salary commensurate with experience.
• Health, dental, and vision insurance.
• Pension plan.
• Flexible work schedule.
• Professional development opportunities.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Our work schedule is flexible to accommodate your needs.

Note: Equity Bank is committed to providing equal employment opportunities and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.