Retail Banking Staffing Coordinator

The Role

The Retail Banking Staffing Coordinator is responsible for creating schedules for retail branches, managing a team of Retail Support employees, and supporting the branch and regional leadership in various aspects of staffing and operational activities.

Responsibilities

• Create and manage schedules for retail branches, covering for employee turnover and leaves.
• Work with branch managing staff and regional leadership to develop weekly branch schedules.
• Act as the primary point of contact for same-day call-outs and collaborate with regional presidents on staffing strategies.
• Oversee a team of Retail Support employees, providing ongoing coaching and development support.
• Partner with branch and regional leadership to identify staffing gaps, skill needs, and succession considerations.
• Support the preparation and readiness of Retail Support employees for branch operational and cash handling responsibilities.
• Maintain awareness of operational activity to identify potential compliance or process risks, escalating concerns as necessary.
• Approve timecards and expenses for Retail Support employees.
• Perform other responsibilities, assignments, and projects as assigned.

Qualifications

• A High School diploma or equivalent with 1+ years of banking, bank operations, or related experience.
• Working knowledge of banking, branch operations, and accounting principles.
• Ability to manage, supervise, and coordinate schedules for Retail Support employees.
• Strong organizational, problem-solving, client, and employee relations, and communication skills.
• Knowledge of staffing software including spreadsheet, word processing, etc.
• Ability to coach employees on service and sales behaviors while maintaining strong operational and compliance standards.

Benefits

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• Paid Parental Leave and Adoption Assistance
• Health Savings (HSA) and Flexible Spending (FSA) accounts
• Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays
• 401(k) plan with company match and profit sharing
• Tuition reimbursement for qualifying employees
• Employee Ambassador preferred banking products