Retail Banker II - South Plainfield - Bilingual Preferred (Spanish)

About the Role

This role is a banking professional that plays a vital role in bringing TD's human, relationship-driven banking experience to life by cultivating and sustaining client relationships through delivering personalized banking solutions that support long-term financial goals. The position is accountable for acquiring new clients and deepening existing relationships through consultative engagement, needs-based guidance supported by deep product knowledge, and disciplined execution while upholding TD's risk and regulatory standards.

Responsibilities

• Cultivates and sustains long-term client relationships through leads management and outbound efforts in a bank location.
• Identifies opportunities to deepen client relationships, helping clients meet their financial objectives.
• Proactively engages in client conversations, leveraging TD systems and tools to identify appropriate solutions and next best actions.
• Leads client engagement across walk-in, appointment, and outbound opportunities, establishing credibility and deepening relationships.
• Uncovers client needs through advanced questioning and active listening, providing tailored guidance on products and services.
• Manages complex client scenarios, ensuring recommendations reflect a holistic understanding of client goals and financial position.
• Serves as a client advocate, anticipating needs and maintaining deeper relationships through ongoing engagement and proactive outreach.
• Engages clients on mortgage products, referring them for mortgage solutions or other residential lending activities.
• Champions the client experience by ensuring continuity, follow-through, and connection to TD’s broader network of expertise.
• Adheres to and reinforces all policies, procedures, and regulatory requirements, ensuring accurate documentation and risk awareness.

Requirements

• High School Diploma or GED (or equivalent combination of education and experience).
• 2+ years of experience engaging clients in a sales, service, or relationship-building capacity.
• Prior experience in a banking environment, including teller, platform, or relationship banking roles preferred.
• Demonstrated ability to conduct consultative client conversations and recommend appropriate products and services.
• Strong communication skills with the ability to convey information clearly and confidently to diverse client populations.
• Ability to manage multiple priorities, organize work independently, and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
• Notary License (or ability to obtain) preferred.

Qualifications

• Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the SAFE Act.
• Satisfactory results on a criminal background check and a credit report check are required by federal law for this position.

Skills

• Strong banking and financial knowledge.
• Sound judgment and problem-solving skills in client-facing and operational scenarios.
• Ability to apply common sense to deal with problems involving standardized situations.
• Proficiency in reading, writing, and comprehending instructions.
• Basic mathematical skills (adding, subtracting, multiplying, and dividing).

Physical Requirements

• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Continuous
• Sitting – Frequent
• Standing – Frequent
• Walking – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Concentrating for long periods of time – Continuous

Work Location

South Plainfield, New Jersey, United States of America

Hours

40

Pay

$23.25 - $30.75 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business

Personal & Commercial Banking