Retail Banker II Float - Chelmsford, MA

About the role

The Retail Banker II Float is a Customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding personal banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.

Responsibilities

• Acts as a subject matter expert in the Store for both Customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking
• Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs
• Utilizes Customer Relationship Management tools to proactively play a key role in Customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities
• Evaluates issues, errors and problems based on practices and existing precedents or procedures
• Explains detailed and/or complicated information within the team
• Buils working relationships with customers and related teams
• Delivers Legendary Experience by helping Customers, building relationships, delivering service and advice to TD Customers
• Serves as a Customer advocate in providing Customer resolution, proactive tips and insights on saving time & money
• Engages in conversations with customers about loan products, facilitates the application intake
• Performs a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures
• Shares financial knowledge to help Customers meet and exceed their financial goals
• Brings your genuine self and turns each banking transaction into a personalized interaction, one Customer at a time
• Promotes full suite of products, sales, services and banking capabilities
• Supports the timely and accurate completion of business processes and procedures
• Escalates non-standard or high risk transactions/activities as necessary
• Ensures documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
• Ensures necessary due diligence to support the accuracy of all customer transactions/activities
• Understands and supports the Bank's Customer Service Strategy
• Contributes to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location
• Executes with excellence by adhering to all Risk and Control Policies and Procedures

Requirements

• HS Diploma or GED required; 2 year degree preferred
• 2+ years of related experience required
• Teller experience (Preferred)
• Cross trained to take customer transactions
• Agility, teamwork and flexibility to adapt to different locations and environments
• Superior Customer Service skills
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated effective problem-solving skills
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Proficient in Microsoft Office
• Ability to provide community services, including, but not limited to, Financial Education classes
• Notary License (Preferred)

Qualifications

• Full proficiency gained through job related training to perform a range of activities
• Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise
• Engages in conversations with customers about loan products, facilitates the application intake
• Performs a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures
• Shares financial knowledge to help Customers meet and exceed their financial goals
• Brings your genuine self and turns each banking transaction into a personalized interaction, one Customer at a time
• Promotes full suite of products, sales, services and banking capabilities
• Supports the timely and accurate completion of business processes and procedures
• Escalates non-standard or high risk transactions/activities as necessary
• Ensures documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
• Ensures necessary due diligence to support the accuracy of all customer transactions/activities
• Understands and supports the Bank's Customer Service Strategy
• Contributes to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location
• Executes with excellence by adhering to all Risk and Control Policies and Procedures

Skills

• Customer Service
• Financial Advice
• Product Knowledge
• Customer Relationship Management
• Problem Solving
• Communication
• Microsoft Office
• Customer Outreach
• Loan Products
• Financial Education
• Notary License

Benefits

• Competitive Pay
• Growth Opportunities
• Flexible Work Schedule
• Health and Wellness Programs
• Employee Assistance Program
• Retirement Savings Plans

Pay

$24.00 - $33.50 USD per hour

Schedule

40 hours per week