Retail Banker I - White Plains (Bilingual Spanish Preferred)

Work Location: White Plains, New York, United States of America | Hours: 40

About the role

The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.

Requires a broad knowledge and understanding of the full product suite, services, and processes of the business area, characterized by low to moderate complexity/risk. Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs, and engaging in additional conversation to identify any additional needs and offer solutions or partner referrals.

Responsibilities

• Makes product recommendations based on Customer needs and highlights product features and benefits that support Customers through challenging times, life events, and exceed their needs.
• Utilizes Customer relationship management tools to proactively play a key role in customer assessments, identify Customer solutions, and lead-focused outbound sales activities.
• Independently resolves customer issues, errors, and problems, escalating when necessary.
• Builds working relationships with customers and explains detailed and/or complicated information.
• Participates in Customer outreach, servicing, and advice activities to deliver on TD's unexpectedly human promise.
• Engages in conversations with customers about loan products and facilitates the application intake.
• Delivers a Legendary Customer experience by helping customers, building relationships, and providing service and advice.
• Understands and supports the Bank's Customer Service Strategy by delivering end-to-end advice: building trust, providing consultative support, and advocating for customers with proactive insights and recommendations.
• Serves as a Customer advocate in improving customer financial confidence, providing resolution, and offering proactive tips and insights on saving time and money.
• Consistently executes behaviors to deliver a Legendary Customer experience through effective problem resolution or providing sound advice.
• Engages in lobby leadership by orchestrating customer flow, welcoming customers, discovering initial needs, and guiding them appropriately.
• Understands customer preferences for banking and educates them on self-service options.
• May act as a point of escalation for Customer questions or concerns.
• Performs a variety of teller transactions including check cashing, deposits, transfers, and withdrawals while monitoring fraud mitigation and adhering to operational policies and procedures.
• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act to minimize risk.
• Participates in the Store's daily operations to ensure alignment with TD's risk framework.
• Supports the timely and accurate completion of business processes and procedures.
• Escalates non-standard or high-risk transactions/activities as necessary.
• Ensures documentation is accurate and properly reflects client/business intentions consistent with relevant rules/regulations.
• Ensures necessary due diligence to support the accuracy of all customer transactions/activities.
• Participates fully as a member of the team, supporting a positive work environment that promotes service, quality, innovation, and teamwork.
• Continuously enhances knowledge/expertise in own area and participates in knowledge transfer within the team and business unit.
• Keeps others informed and up-to-date about the status/progress of projects and relevant day-to-day activities.
• Contributes to a fair, positive, and equitable environment that supports a diverse workforce.
• Acts as a brand ambassador for the business area/function and the Bank, both internally and externally.
• Utilizes feedback through coaching sessions to demonstrate stronger performance.
• Establishes relationships with partner bankers to make effective referrals.
• Actively seeks opportunities to improve delivery of work with high attention to quality standards.
• Takes ownership of own career and aspirations, seeking diverse feedback to continuously develop and enhance skills.

Requirements

• High School Diploma or GED.
• 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience (preferred).
• Teller experience preferred.
• Must be able to complete teller training upon hire to take customer transactions.
• Demonstrated ability to engage in customer conversations while educating them on products and services (preferred).
• Demonstrated organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision-making and effective problem-solving.
• Proficient in Microsoft Office.
• Notary License (preferred).
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
• Must be eligible for employment with a covered financial institution under Regulation Z of the Truth in Lending Act.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the SAFE Act.
• Satisfactory results on a criminal background check and a credit report check are required by federal law.

Skills

• Proficient in products, services, and routine transactions to identify opportunities for educating customers on Bank products and services.
• Full proficiency gained through job-related training to perform a range of activities.
• Strong interpersonal and relationship-building skills.

Benefits

TD offers a Total Rewards package that includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards). Additional benefits include health and well-being plans, savings and retirement programs.

Pay

$24.25 - $32.50 USD per hour. TD is committed to providing fair and equitable compensation opportunities to all colleagues.

Physical Requirements

• Domestic Travel: Occasional (1-33%)
• International Travel: Never (0%)
• Performing sedentary work: Continuous (67-100%)
• Performing multiple tasks: Continuous (67-100%)
• Operating standard office equipment: Continuous (67-100%)
• Responding quickly to sounds: Continuous (67-100%)
• Sitting: Frequent (34-66%)
• Standing: Frequent (34-66%)
• Walking: Occasional (1-33%)
• Moving safely in confined spaces: Occasional (1-33%)
• Lifting/Carrying (under 25 lbs.): Occasional (1-33%)
• Lifting/Carrying (over 25 lbs.): Occasional (1-33%)
• Squatting: Occasional (1-33%)
• Bending: Occasional (1-33%)
• Kneeling: Occasional (1-33%)
• Crawling: Occasional (1-33%)
• Climbing: Occasional (1-33%)
• Reaching overhead: Occasional (1-33%)
• Reaching forward: Occasional (1-33%)
• Pushing: Occasional (1-33%)
• Pulling: Occasional (1-33%)
• Twisting: Occasional (1-33%)
• Concentrating for long periods of time: Continuous (67-100%)
• Applying common sense to deal with problems involving standardized situations: Continuous (67-100%)
• Reading, writing, and comprehending instructions: Continuous (67-100%)
• Adding, subtracting, multiplying, and dividing: Continuous (67-100%)