Retail Banker I (US) - Warwick, RI

About the role

The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs.

Responsibilities

• Utilizes Customer relationship management tools to proactively play a key role in customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities
• Independently resolves customer issues, errors and problems, escalating when necessary
• Delivers Legendary experience by helping customers, building relationships, and delivering service and advice
• Serves as a Customer advocate in improving customer financial confidence, providing customer resolution, proactive tips and insights on saving time & money
• May act as a point of escalation for Customer questions or concerns
• May perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures

Requirements

• Must be able to complete teller training upon hire to take customer transactions
• Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36
• Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C.5102 et seq., and its implementing regulations, 12 CFR Part 1007

Qualifications

• HS Diploma or GED
• 1+ years' experience working with customers and or sales in any capacity or equivalent demonstrated through any of the following: volunteering, education, military experience preferred
• Teller experience preferred
• Demonstrated ability to engage in customer conversations while educating them on products and services preferred
• Demonstrated organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and effective problem solving
• Proficient in Microsoft Office
• Notary License (Preferred)

Skills

• Customer relationship management tools
• Financial expertise
• Consultative advice
• Product knowledge
• Customer service
• Customer advocacy
• Outbound sales activities
• Customer issue resolution
• Customer financial confidence
• Customer resolution
• Proactive tips and insights
• Self-service options
• Loan products
• Bank products and services
• Routine transactions
• Product recommendations
• Product features and benefits
• Challenging times and life events
• Save time and money
• Exceed needs
• Customer flow
• Discover initial needs
• Guides customer appropriately
• Educate customers on self-service channels
• Self-service options
• Transactional activities
• Operational policies and procedures
• Business processes
• Due diligence
• Client/business intentions
• Rules/regulations
• Bank Secrecy Act
• Patriot Act
• Bank Code of Conduct
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act)
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Regulation Z of the Truth in Lending Act
• Regulation 1026.36
• Regulation 1007
• Reg