Retail Banker I - Stratham

About the role

The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions/needs.

Responsibilities

• Utilize financial expertise to identify opportunities to educate on Bank products and services to customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive customer experience.
• Establish and nurture customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral.
• Make product recommendations based on customer needs and highlights product features and benefits that ultimately support customers through challenging times and life events, save time and money, and exceed their needs.
• Utilize customer relationship management tools to proactively play a key role in customer assessments, proactively identify customer solutions and lead-focused outbound sales activities.
• Independently resolve customer issues, errors and problems, escalating when necessary.
• Build working relationships with customers and explain detailed and/or complicated information.
• Maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Requirements

• Proficient in products, services and routine transactions in order to identify opportunities to educate on Bank products and services to customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive customer experience.
• Broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity/risk.
• Full proficiency gained through job related training to perform a range of activities.
• Ability to engage in customer conversations while educating them on products and services.
• Demonstrated ability to organize tasks and handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and effective problem solving.
• Proficient in Microsoft Office.
• Notary License (Preferred).

Qualifications

• High School Diploma or GED.
• 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through any of the following: volunteering, education, military experience preferred.
• Teller experience preferred.

Skills

• Customer Relationship Management.
• Product Knowledge.
• Financial Expertise.
• Microsoft Office.
• Notary License (Preferred).

Benefits

• Fair and equitable compensation opportunities.
• Growth opportunities and skill development.

Pay

• $22.50 - $29.00 USD.

Schedule

• 40 hours per week.

Physical Requirements

• Continuous sitting.
• Continuous standing.
• Continuous walking.
• Continuous operating standard office equipment.
• Continuous responding quickly to sounds.
• Continuous reaching overhead.
• Continuous reaching forward.
• Continuous squatting.
• Continuous kneeling.
• Continuous crawling.
• Continuous climbing.
• Continuous pushing.
• Continuous pulling.
• Continuous twisting.
• Continuous concentrating for long periods of time.
• Continuous applying common sense to deal with problems involving standardized situations.
• Continuous reading, writing and comprehending instructions.
• Continuous adding, subtracting, multiplying and dividing.