Retail Banker I- Levittown, PA (Full Time)

About the role

The Retail Banker I is a customer liaison that delivers TD’s Brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD.

Responsibilities

• Utilize financial expertise and consultative advice to assist customers with their banking solutions/needs.
• Identify opportunities to educate on Bank products and services to customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive customer experience.
• Make product recommendations based on customer needs and highlights product features and benefits that ultimately support customers through challenging times and life events, save time and money, and exceed their needs.
• Utilize customer relationship management tools to proactively play a key role in customer assessments, proactively identify customer solutions and lead-focused outbound sales activities.
• Resolve customer issues, errors and problems, escalating when necessary.
• Build and nurture customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral.
• Independently resolve customer issues, errors and problems, escalating when necessary.
• Build working relationships with customers and explain detailed and/or complicated information.
• Maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
• Engage in customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.
• Facilitate the application intake for loan products.
• Perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures.
• Consider the impact of decisions on the well-being of TD, its customers and stakeholders.
• Act as a brand champion both internally and externally.
• Recognize transaction needs and educate clients on self-service channels including digital options.
• Bring your genuine self and turn each banking transaction into a personalized interaction, one customer at a time.

Requirements

• High School Diploma or GED.
• 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through any of the following: volunteering, education, military experience preferred.
• Teller experience preferred.
• Demonstrated ability to engage in customer conversations while educating them on products and services preferred.
• Demonstrated organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and effective problem solving.
• Proficient in Microsoft Office.
• Notary License (preferred).

Qualifications

• Eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36.
• Eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C.5102 et seq., and its implementing regulations, 12 CFR Part 1007.
• Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position.

Skills

• Customer service skills.
• Financial analysis and planning skills.
• Product knowledge and sales skills.
• Microsoft Office proficiency.
• Customer relationship management skills.
• Problem-solving skills.

Benefits

TD offers a comprehensive benefits package that includes:

• Health and wellness benefits.
• Savings and retirement plans.
• Flexible spending accounts.
• Life insurance and disability coverage.
• Employee assistance programs.
• Discounts on travel, dining, and entertainment.

Pay

$22.50 - $29.00 USD per hour, commensurate with experience.

Schedule

Full-time, 40 hours per week.