Retail Banker I - Allston, MA

About the role

The Retail Banker I role is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD.

Responsibilities

• Utilizes customer relationship management tools to proactively play a key role in customer assessments, proactively identifies customer solutions and lead-focused outbound sales activities
• Independently resolves customer issues, errors and problems, escalating when necessary
• Makes product recommendations based on customer needs and highlights product features and benefits that ultimately support customers through challenging times and life events, save time and money, and exceed their needs
• Engages in conversations with customers about loan products, facilitates the application intake
• Delivers Legendary experience by helping customers, building relationships, and delivering service and advice
• Serves as a customer advocate in improving customer financial confidence, providing customer resolution, proactive tips and insights on saving time & money
• Performs a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures
• Responds quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing, pulling, twisting, squatting, kneeling, crawling, climbing, bending, lifting up to 25 lbs., carrying up to 25 lbs., moving safely in confined spaces, responding quickly to sounds, sitting, standing, walking, reaching overhead, reaching forward, pushing,