Retail Banker I (40) Swansea

About the role

The Retail Banker I is a customer liaison that delivers TD’s Brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD.

Responsibilities

• Utilizes customer relationship management tools to proactively play a key role in customer assessments, proactively identifies customer solutions and lead-focused outbound sales activities.
• Independently resolves customer issues, errors and problems, escalating when necessary.
• Builds working relationships with customers and explains detailed and/or complicated information.
• Delivers Legendary experience by helping customers, building relationships, and delivering service and advice.
• Serves as a customer advocate in improving customer financial confidence, providing customer resolution, proactive tips and insights on saving time & money.
• Engages in lobby leadership by orchestrating customer flow, warmly welcomes, discovers initial needs and guides customer appropriately.
• May act as a point of escalation for customer questions or concerns.
• Performs a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures.
• Considers the impact of decisions on the well-being of TD, its customers and stakeholders.
• Acts as a brand champion both internally and externally.
• Bridges the gap between customers and the bank by bringing your genuine self and turning each banking transaction into a personalized interaction, one customer at a time.

Requirements

• HS Diploma or GED
• 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through any of the following: volunteering, education, military experience preferred.
• Teller experience preferred.
• Demonstrated ability to engage in customer conversations while educating them on products and services preferred.
• Demonstrated organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and effective problem solving.
• Proficient in Microsoft Office.
• Notary License (preferred).

Qualifications

• Full proficiency gained through job related training to perform a range of activities.
• Must be able to complete teller training upon hire to take customer transactions.
• Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C.5102 et seq., and its implementing regulations, 12 CFR Part 1007.

Skills

• Product knowledge and understanding of the full product suite, services and processes of business area.
• Ability to identify opportunities to educate on Bank products and services to customers and/or refer them to appropriate team member or internal Bank partners.
• Ability to resolve customer issues, errors and problems, escalating when necessary.
• Ability to build and nurture customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral.
• Ability to utilize customer relationship management tools to proactively play a key role in customer assessments, proactively identifies customer solutions and lead-focused outbound sales activities.
• Ability to independently resolve customer issues, errors and problems, escalating when necessary.
• Ability to build working relationships with customers and explain detailed and/or complicated information.
• Ability to engage in customer conversations while educating them on products and services.
• Ability to handle multiple tasks in a fast-paced environment.
• Ability to communicate effectively with customers and colleagues.
• Ability to organize and prioritize work.
• Ability to work independently and within deadlines.
• Ability to make sound judgments in decision making and solve problems.
• Ability to use Microsoft Office.
• Ability to complete teller training upon hire to take customer transactions.
• Ability to maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Benefits

Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

Pay

$22.50 - $29.00 USD

Schedule

Hours 40