Retail Attendant

Responsibilities

• Provide the guest with personal, gracious, and professional service, perceptive to their individual wants and needs.
• Provide the guest with thorough knowledge of the merchandise offered for sale.
• Translate knowledge into creative selling techniques to promote profitability.
• Greet customers and ensure that all customers are totally satisfied.
• Determine customer needs and suggest additional merchandise to meet needs.
• Maintain daily awareness of merchandise in stock, and current promotions.
• Promptly follow up on all special orders and special service requests.
• Professionally handle difficult customer situations and immediately involve or notify management.
• Responsible for serving all products with friendly, individualized attention towards each customer.
• Responsible for educating customers about our premium coffees and teas.
• Ensure that the back of house is clean and organized, in accordance with sanitation standards.
• Process payment properly.
• Perform other duties as assigned.

Qualifications

• Minimum of a high school diploma (or equivalent) and 2 years of experience.
• Strong knowledge of coffee service.
• Ability to multi-task.
• Must thrive in a fast-paced environment, and adaptive to the daily changes within the hotel.
• Strong time management skills.
• Excellent communication and customer service skills.
• Fluent English (written, spoken and reading).
• Strong commitment to service.
• Strong interpersonal and teamwork skills.
• Ability to organize and prioritize.
• Ability to work a variety of shifts as will involve days, evenings, weekends, and holidays.
• Barista experience preferred.
• Licenses/Certifications: TIPS Certification, Certified in CPR. First Aid, AED.
• Physical Demands: Must be able to go up and down staircase as well as stood and bend; Must be able to lift up to 25 pounds.

Benefits

• Competitive PTO offering.
• A robust benefits package including health, dental, vision, life and disability.
• 401(k).