Retail

Basic Functions

• Greeting guests
• Answering questions - accurately and politely
• Making proficient sales transactions - using a point-of-sale system
• Handling cash and other forms of payment
• Maintaining proper cash drawer balances
• Directing guests to areas/restrooms
• Demonstrating impeccable product knowledge
• Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases)
• Maintaining a clean and organized store
• Maintaining proper product stock levels – through retail pulls & inventories
• Displaying Retail product – through HRC’s visual display standards
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”

Job Requirements

• Performing duties which require bending, reaching, lifting and standing for long period of time
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• P Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Displaying a positive and outwardly friendly attitude toward guests
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a high level of customer service skills