Retail Associate - ROSS Dress for Less

General Purpose

Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates, and merchandising.

Responsible for learning all phases of Store operations.

In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met.

Essential Functions

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Aids in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
• Communicates any variances to Company standards to the Store Manager.
• Safeguards compliance with proper scheduling of Associates to meet business objectives.
• Safeguards compliance with all State, Local, and Federal regulations.
• Safeguards compliance with proper scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
• Accepts special assignments as directed by Leadership.
• Responsible for payroll administration, including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Aids in recruiting, hiring, training, and developing non-exempt Associates.
• Safeguards compliance of Ross personnel policies and procedures.
• Aids in Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
• Aids in the management of and continuous monitoring of actual expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• Safeguards adherence to Company safety policies and ensures the safety of Associates and Customers.
• Aids in the facilitation of monthly safety meetings.
• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Recognizes Associates using Company recognition programs.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
• Represents and supports the Company brand at all times.
• Maintains and models a professional appearance in accordance with the Company Dress Code.
• Manages Store to ensure a clean, neat, easy-to-shop environment.
• Maintains a high standard of housekeeping with the help of contracted maintenance personnel and Ross Associates.
• Safeguards scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
• Aids in ensuring recovery, sizing, and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practices.
• Aids in ensuring merchandise is presented and organized according to Company merchandising guidelines.
• Aids in urgently managing merchandise processing to the sales floor within the expected Company timeframe.
• Aids in assisting with training Associates on Loss Prevention awareness and Store shortage goals.
• Aids in demonstrating integrity and honesty in all interactions with Associates and Customers.
• Aids in safeguarding confidential information, cash, credit card information, and merchandise.
• Aids in understanding and complying with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention, which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement, and heightened Loss Prevention awareness.
• Aids in leading the annual inventory process, including preparation and execution of inventory guidelines.
• Aids in monitoring mark-out-of-stock policy to ensure proper administration.
• Aids in ensuring the Public View Monitor (PVM) system is maintained properly.

Qualifications and Special Skills

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Must demonstrate the ability to supervise, motivate, and communicate positively to Store Associates at all levels.
• Ability to handle multiple tasks, prioritize those tasks, give direction, and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Maintain high quality of Customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.