Retail Associate - Riverhounds

Pittsburgh Riverhounds SC have been Pittsburgh's premier professional soccer team since its inception in 1999, and play in the United Soccer League, one of the largest and fastest growing professional soccer organizations in North America. We are seeking part-time Game Day Retail Associates to work with team merchandise and create enjoyable customer experiences within a professional sports setting.

About the role

Retail Associates work directly with the Director of Merchandise to assist customers and maintain merchandise standards during Riverhounds and off-site events (e.g., Academy Tournaments, Pop-Ups). This hourly position includes game-day responsibilities as well as duties at F.N.B. Stadium during regular business hours, various retail pop-up locations, and other facilities as needed.

Responsibilities

• Customer Service
  • Greet and welcome customers with a warm and friendly demeanor.
  • Answer questions about merchandise, sizing, availability, and team information.
  • Offer personalized recommendations and suggestions based on customer needs and preferences.
  • Assist customers with returns and exchanges, following company policies and procedures.
  • Handle customer complaints professionally and strive to find solutions that ensure satisfaction.
  • Create a positive and engaging shopping experience for all customers.
• Merchandise
  • Maintain a well-organized and visually appealing store environment.
  • Supply design and style ideas to the Director and assist in development of merchandise.
  • Restock shelves and displays to ensure product availability.
  • Keep merchandise clean and organize product as needed.
  • Assist with special promotions and displays as needed.
• Sales and Cashiering
  • Operate the register accurately and efficiently, processing customer transactions.
  • Upsell and cross-sell relevant merchandise to increase sales.
  • Promote current promotions and discounts to customers.
  • Collect and process payments by credit/debit cards.
  • Maintain a clean and organized checkout area.
• Additional Responsibilities
  • Assist in an office environment with product development, new products, promotions, and retail initiatives as needed.
  • Help pick and pack online orders on an as-needed basis.
  • Perform non-game-day duties to prepare product for retail.
  • Represent the Pittsburgh Riverhounds SC in a professional and positive manner at all times.

Note: This list is not exhaustive and may vary depending on specific needs and store operations.

Requirements

• Ability to work multiple Riverhounds Home Games and/or Riveters Games and various shifts at other locations.
• Polite, positive, outgoing, self-starter who can work independently or as part of a team.
• Excellent communication and interpersonal skills.
• Detail-oriented and organized.
• Strong customer service skills.
• Strong work ethic and ability to handle a variety of tasks.
• Must be able to stand for long periods of time.