Retail Associate Manager

About the role

This role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales outcomes. It involves leading team members to meet customer needs through effective coaching, training, and operational management. The role emphasizes maintaining store standards, product knowledge, and adherence to retail procedures to drive performance. Success is measured by team achievement of sales targets, customer satisfaction, and operational efficiency. The work directly influences customer experience and contributes to the overall financial and operational success of the retail location.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Perform other duties or projects as assigned by business management

Requirements

• High School Diploma or GED (Required)
• 1 year of customer service and/or sales experience, preferably in a retail environment
• At least 18 years of age
• Legally authorized to work in the United States

Skills

• Change Agility
• Change Management Coaching
• Coaching
• Coaching Conversations
• Communication
• Customer Engagement
• Customer Service
• Engaging People
• Escalation Resolution
• Leadership
• Performance Monitoring
• Product Knowledge
• Sales
• Sales Performance Coaching
• Talent Development
• Team Coaching

Pay

Total Target Cash Pay Range: $57,600 - $100,900, inclusive of target incentives. Base Pay Range: $43,200 - $75,675. The successful candidate’s actual pay will be based on work location, qualifications, and experience. Employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

To find the pay range for this role based on hiring location, visit T-Mobile Pay Lookup.

Benefits

Full and part-time employees have access to the same benefits when eligible, including:

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) with company match
• Annual stock grant and employee stock purchase plan
• Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually)
• Paid parental and family leave
• Family building benefits
• Back-up care and enhanced family support
• Childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability
• Voluntary AD&D, accident, life, disability, and long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Commuter and transit programs
• Free, year-round access to money coaches