Retail Associate Manager

About the role

This role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales outcomes. It involves leading team members to meet customer needs through effective coaching, training, and operational management.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Requirements

• High School Diploma/GED
• 1 year customer service and/or sales experience, retail environment (Preferred)

Qualifications

• Change Agility (Required)
• Change Management Coaching (Required)
• Coaching (Required)
• Coaching Conversations (Required)
• Communication (Required)
• Customer Engagement (Required)
• Customer Service (Required)
• Engaging People (Required)
• Escalation Resolution (Required)
• Leadership (Required)
• Performance Monitoring (Required)
• Product Knowledge (Required)
• Sales (Required)
• Sales Performance Coaching (Required)
• Talent Development (Required)
• Team Coaching (Required)

Skills

• Change Agility
• Change Management Coaching
• Coaching
• Coaching Conversations
• Communication
• Customer Engagement
• Customer Service
• Engaging People
• Escalation Resolution
• Leadership
• Performance Monitoring
• Product Knowledge
• Sales
• Sales Performance Coaching
• Talent Development
• Team Coaching

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• 401(k)
• Employee Stock Grants
• Employee Stock Purchase Plan
• Paid Time Off
• Up to 12 Paid Holidays
• Paid Parental and Family Leave
• Family Building Benefits
• Back-up Care
• Enhanced Family Support
• Childcare Subsidy
• Tuition Assistance
• College Coaching
• Short- and Long-Term Disability
• Voluntary AD&D Coverage
• Voluntary Accident Coverage
• Voluntary Life Insurance
• Voluntary Disability Insurance
• Voluntary Long-Term Care Insurance
• Mobile Service & Home Internet Discounts
• Pet Insurance
• Access to Commuter and Transit Programs

Pay

Total Target Cash Pay Range: $57,600 - $100,900, inclusive of target incentives

Base Pay Range: $43,200 - $75,675

To find the pay range for this role based on hiring location, visit: https://paylookup.t-mobile.com/paylookup?reqID=REQ359459

Schedule

Not specified

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• 401(k)
• Employee Stock Grants
• Employee Stock Purchase Plan
• Paid Time Off
• Up to 12 Paid Holidays
• Paid Parental and Family Leave
• Family Building Benefits
• Back-up Care
• Enhanced Family Support
• Childcare Subsidy
• Tuition Assistance
• College Coaching
• Short- and Long-Term Disability
• Voluntary AD&D Coverage
• Voluntary Accident Coverage
• Voluntary Life Insurance
• Voluntary Disability Insurance
• Voluntary Long-Term Care Insurance
• Mobile Service & Home Internet Discounts
• Pet Insurance
• Access to Commuter and Transit Programs

Qualifications

• High School Diploma/GED
• 1 year customer service and/or sales experience, retail environment (Preferred)

Skills

• Change Agility
• Change Management Coaching
• Coaching
• Coaching Conversations
• Communication
• Customer Engagement
• Customer Service
• Engaging People
• Escalation Resolution
• Leadership
• Performance Monitoring
• Product Knowledge
• Sales
• Sales Performance Coaching
• Talent Development
• Team Coaching