Retail Associate Manager

About the role

This role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales outcomes. It involves leading team members to meet customer needs through effective coaching, training, and operational management.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Requirements

• A high school diploma or GED
• One year of customer service and/or sales experience in a retail environment (preferred)

Qualifications

• Change Agility
• Change Management Coaching
• Coaching
• Coaching Conversations
• Communication
• Customer Engagement
• Customer Service
• Engaging People
• Escalation Resolution
• Leadership
• Performance Monitoring
• Product Knowledge
• Sales
• Sales Performance Coaching
• Talent Development
• Team Coaching

Skills and Abilities

• Change Agility
• Change Management Coaching
• Coaching
• Coaching Conversations
• Communication
• Customer Engagement
• Customer Service
• Engaging People
• Escalation Resolution
• Leadership
• Performance Monitoring
• Product Knowledge
• Sales
• Sales Performance Coaching
• Talent Development
• Team Coaching

Benefits

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. Additionally, employees have access to a comprehensive benefits package including:

• Medical, dental, and vision insurance
• A flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance

Pay

Total Target Cash Pay Range: $57,600 - $100,900, inclusive of target incentives

Schedule

No travel required

Schedule

The position is not DOT regulated

Schedule

The position is not safety sensitive