Retail Associate - Full Time

About the Role

Join Ross, a leading off-price retail chain with over 2,200 stores, and contribute to our success by ensuring customers have a positive shopping experience. As a Retail Associate, you will play a key role in maintaining a fun and exciting treasure hunt experience while providing high-quality brands and on-trend merchandise at extraordinary savings.

Our team values career growth, teamwork, diversity, equality, inclusion, and community engagement. With corporate headquarters in Dublin, CA, buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide, Ross is a Fortune 500 company committed to an inclusive work environment and continuous learning opportunities.

Responsibilities

• Prioritize safety by practicing safe behaviors and maintaining a secure shopping environment for customers and associates.
• Treat all customers and associates with respect, courtesy, and professionalism; participate in company recognition programs.
• Assist customers with merchandise, answer questions, and provide register support; greet customers warmly and thank them for transactions.
• Respond promptly and efficiently to customer service calls and handle issues courteously, escalating to leadership when needed.
• Maintain store cleanliness by sweeping, mopping, dusting, replenishing restroom supplies, and disinfecting high-touch areas.
• Adhere to the company dress code and maintain a professional appearance at all times.
• Perform daily sizing and recovery tasks to ensure a neat, organized, and efficiently merchandised store.
• Expedite newly received merchandise to the sales floor, merchandising items according to company guidelines and maintaining brand familiarity.
• Understand and follow Loss Prevention Awareness programs, shortage protocols, and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions, safeguarding confidential information, cash, and credit card details.
• Follow Mark-Out-of-Stock (MOS) policies, including proper identification, processing, and disposal of MOS merchandise.
• Handle cash, check, charge card, and refund transactions accurately, following all company policies and procedures.
• Maximize productivity by executing store best practices and minimizing unnecessary steps in workflows.

Requirements

• Effectively communicate with customers, associates, and leadership in a friendly, respectful, and cooperative manner.
• Perform basic mathematical calculations commonly used in retail environments.
• Work full-time hours as required by the position.

Physical Requirements

• Ability to use store equipment, including PDTs, registers, and PCs.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution