Retail Associate - Full Time

About the Role

Join Ross, a leading off-price retail chain with over 2,200 stores, and contribute to our success by ensuring customers have a positive shopping experience. As a Retail Associate, you will play a key role in maintaining a fun, engaging, and safe treasure-hunt atmosphere while delivering exceptional customer service and supporting store operations.

Responsibilities

• Prioritize safety by practicing safe behaviors and maintaining a secure shopping environment for customers and associates.
• Greet all customers with eye contact, a smile, and a friendly demeanor; assist customers with merchandise, register transactions, and inquiries.
• Respond promptly and courteously to customer service calls and handle issues professionally, escalating to leadership when necessary.
• Maintain a clean and organized store by performing tasks such as sweeping, mopping, dusting, replenishing restroom supplies, and disinfecting high-touch areas.
• Adhere to company dress code and maintain a professional appearance at all times.
• Perform daily sizing, recovery, and merchandising tasks to ensure the store is neat, well-maintained, and efficiently organized.
• Expedite the movement of newly received merchandise to the sales floor, merchandising items according to company guidelines and maintaining brand familiarity.
• Understand and follow Loss Prevention Awareness programs, including merchandise protection standards and proper handling of Mark-Out-of-Stock (MOS) items.
• Handle all cash, check, charge card, and refund transactions accurately and in compliance with company policies.
• Demonstrate a sense of urgency and maximize productivity by following store best practices and minimizing unnecessary steps in workflows.
• Safeguard confidential information, including cash, credit card details, and merchandise.

Qualifications

• Ability to communicate effectively and respectfully with customers, associates, and store leadership.
• Basic mathematical skills commonly used in retail environments.
• Ability to work full-time hours.

Skills

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Physical Requirements

• Ability to use store equipment, including PDTs, registers, and PCs.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Ross is an equal employment opportunity employer, committed to attracting, hiring, and developing a diverse workforce.