Retail Associate - Flagship Mitchell & Ness
Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.
About the Role
The Associate Retail is responsible for delivering exceptional customer experience through product knowledge, service excellence, and efficient execution of store operations. This role supports sales floor activities, maintains visual and operational standards, and contributes to achieving store performance goals under the guidance of store leadership.
Responsibilities
- Deliver outstanding customer service by engaging, assisting, and building relationships with customers
- Support sales goals by driving product awareness, upselling, and cross-selling
- Operate POS systems accurately for transactions, returns, and exchanges
- Maintain sales floor standards including merchandising, cleanliness, and organization
- Assist with inventory tasks including restocking, tagging, and cycle counts
- Support omni-channel operations
- Follow company policies on cash handling, loss prevention, and safety
- Collaborate with team members to ensure smooth daily operations
- Adapt to changing business needs and support peak store hours
Requirements
- 0–1+ year of retail or customer service experience preferred
- Strong interpersonal and communication skills
- Customer-focused mindset with a positive and proactive attitude
- Basic familiarity or openness to using AI-enabled tools
- Ability to work in a fast-paced environment
- Basic math and technology skills (POS systems, mobile tools)
- Ability to follow direction and work both independently and in a team
- Flexible availability including nights, weekends, and holidays
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.
Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally—as well as its flagship site, www.fanatics.com. Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations.