Retail Associate, Aventura Mall

About The Black Tux

We design and manufacture modern formal wear with natural fabrics sourced from top textile mills. Our expert stylists support customers in 7 showrooms and 40 Nordstrom locations, ensuring a perfect fit.

About The Team

The Retail team supports customers by guiding them through personalized fitting appointments, styling, and event planning. They thrive on collaboration, accountability, and continuous learning.

What You’ll Do

• Build rapport with customers by actively listening to their needs and guiding them through styling and fit.
• Use product knowledge and brand storytelling to offer solutions that enhance lasting style value.
• Identify opportunities for formalwear ownership and build long-term customer relationships.
• Conduct fitting appointments and provide expert styling advice on fabrics, accessories, and overall event aesthetics.
• Support customers from concept to checkout, ensuring a seamless experience that increases conversion and event participation.
• Guide customers through our online platform to set up events, coordinate group looks, and manage details including group orders, exchanges, and adjustments.
• Adapt sales techniques to each customer’s communication style, solving challenges with a solution-oriented mindset.
• Meet individual and team sales goals by delivering an engaging, consultative showroom experience.
• Maintain showroom presentation and organization, ensuring an elevated and inviting environment.
• Collaborate with teammates to uphold our culture of accountability, teamwork, and continuous learning.
• Stay informed on product knowledge and styling trends to better serve customers.

Who You Are

• Customer-focused individual with a passion for styling, event coordination, and detail-oriented work.
• Naturally curious about customers’ lifestyles and future events, identifying opportunities for formalwear ownership.
• A confident, consultative communicator who builds trust through active listening and thoughtful guidance.
• Tech-savvy and comfortable navigating digital platforms to assist the customer experience.
• Goal-oriented and motivated to meet and exceed sales targets while maintaining a customer-first approach.
• A humble team player who values accountability, feedback, and continuous learning.
• Adaptable and solutions-driven, able to handle multiple customers and event setups at once.
• Prior retail, customer service, or sales experience is a plus.

Perks & Benefits

• Competitive medical, dental, vision, and disability plans.
• Option to participate in a 401(k) plan through Betterment.
• Gympass membership.
• Generous paid time off.
• Paid company-recognized holidays.
• No Black Friday adjusted hours.
• Employee engagement & cultural events.
• Discounts on garment rental and purchases for you, your partner, and friends & family.
• Annual compensation process.
• $16.77 - $20.34 an hour base hourly range.

Compensation

The Aventura Mall, Retail Associate is onsite. The base hourly range for this position will be $16.77-$20.34. Compensation may vary based on the candidate’s skills, qualifications, and location.

Diversity, Equity, Inclusion and Belonging

We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal opportunity employer to all.

E-Verify Participation

The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.

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