Retail Associate

About the role

USC Auxiliary Services, one of the largest divisions at The University of Southern California, seeks a Retail Associate to join our rapidly growing team. The position requires regular travel throughout Southern California and some overnight travel within the United States. It demands a flexible schedule that may include working any day of the week (Monday-Sunday shifts) and late evenings.

Responsibilities

• Provide customer service to students, faculty, staff, and external customers.
• Meet customer needs, offer options, resolve problems, and follow up with customers.
• Maintain a friendly, helpful demeanor.
• Assist customers in locating merchandise, taking special orders, answering questions, performing gift wrapping and other special services, and communicating policies on returns and exchanges.
• Monitor for shoplifting and resolve customer complaints.
• Process merchandise returns, refunds, or exchanges.
• Perform all cashiering functions in accordance with department and university cash handling policies and procedures.
• Check price tags for alterations and protect the department against monetary losses by requiring appropriate identification for check cashing.
• Use appropriate verification procedures for credit card purchases.
• Keep the sales floor neat, clean, and fully stocked.
• Shelve new stock, inform buyers of fast- and slow-selling stock, maintain thorough knowledge of inventory, and ensure merchandise is attractively displayed.
• Maintain cashiering desk/areas in a clean, organized fashion and keep the cashiering area well-stocked with necessary supplies.
• Assist with answering incoming calls and directing them to the appropriate person or department.
• Make tags for damaged merchandise and deliver daily to designated areas.
• Return misplaced merchandise to the correct department daily.
• Comply with all university and department policies and procedures.
• In the absence of the department manager, supervise student workers and/or Retail Associate Trainees.
• Aid the department manager in training new staff.
• Perform other related duties as assigned or requested.

Qualifications

• Minimum Education: High school or equivalent
• Minimum Experience: 6 - 12 months
• Minimum Field of Expertise: Retail Sales
• Valid CA driver's license required
• The position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of the DMV record will be required as a final condition of employment.

Preferred Qualifications

• Preferred Field of Expertise: USC Retail Associate Trainee Experience

Benefits

We offer a wide variety of benefits and programs that support our staff and their families. For more information, please visit https://employees.usc.edu/benefits-perks.

Pay

The hourly rate for this position is $20.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.