Retail Associate

About the role

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation.

Responsibilities

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Maintains clutter free, clear egress to emergency exits.
• Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Recognizes fellow Associates using Company recognition programs.
• Aids Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
• Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
• Provides prompt and efficient responses to Customers at all times.
• Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
• Maintains a professional appearance and adheres to the Company's dress code at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.
• Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers.
• Safeguards confidential information, cash and credit card information, and merchandise.
• Serves as a liaison between the Customer and the Sales Floor.
• Works collaboratively with other associates to resolve issues and improve customer service.
• Supports the Company's mission and values.

Requirements

Must communicate effectively with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.Must be able to perform basic mathematical calculations commonly used in retail environments.

Qualifications

• High school diploma or equivalent.
• Ability to lift up to 25 pounds.
• Ability to stand for extended periods of time.
• Ability to bend, stoop, kneel, reach, and climb.
• Ability to operate equipment such as point-of-sale terminals, cash registers, and computers.
• Ability to pass a background check.

Skills

• Effective communication skills.
• Basic math skills.
• Customer service skills.
• Attention to detail.
• Problem-solving skills.
• Time management skills.
• Teamwork skills.
• Organizational skills.
• Physical stamina.

Benefits

Our benefits package includes:

• Health insurance options.
• Retirement savings plan.
• Flexible spending accounts.
• Life and disability insurance.
• Employee assistance program.
• Discounts on products and services.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Hours are typically full-time, but may vary based on department needs.