Retail Associate

About the role

The Retail Associate is responsible for ensuring customers have a positive shopping experience. Key responsibilities include greeting customers, assisting with merchandise, responding to customer inquiries, and performing various cleaning tasks.

Responsibilities

• Understands and practices safety protocols.
• Maintains a safe and secure shopping environment.
• Treats customers and associates with respect and courtesy.
• Assists customers with merchandise and answers questions politely.
• Greets customers by making eye contact and smiling.
• Responds promptly and efficiently to customer service calls.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, and disinfecting.
• Maintains a professional appearance and adheres to the company’s dress code.
• Performs daily sizing and recovery tasks to keep the store neat and organized.
• Expedites new merchandise receipts and merchandises items according to company guidelines.
• Understands and follows loss prevention policies.
• Demonstrates integrity and honesty in all interactions.
• Fulfills cash, check, and card transactions accurately.
• Manages work processes effectively and efficiently.

Qualifications and Special Skills Required

• Effective communication with customers, associates, and store leadership.
• Ability to perform basic mathematical calculations.

Physical Requirements/ADA

• Ability to use all store equipment, including PDTs, registers, and PCs.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment and other assigned supplies.

Supervisory Responsibilities

No supervisory responsibilities.

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.