Retail Associate

About the role

The Retail Associate is responsible for ensuring customers have a positive shopping experience. This includes greeting customers, assisting with merchandise, and maintaining a clean and organized store.

Responsibilities

• Understands safety is the top priority and practices safe behaviors.
• Maintains a safe and secure shopping environment by being aware of the sales floor and reporting unsafe conditions.
• Treats customers and associates with respect and courtesy, and uses company recognition programs.
• Assists customers, registers, and answers questions politely and knowledgeably.
• Responds promptly and efficiently to customer service calls and handles issues courteously.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, and replenishing supplies.
• Expedites new merchandise receipts and merchandises items according to company best practices.
• Understands loss prevention and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions with associates and customers.
• Fulfills Mark-Out-of-Stock policies and processes properly.
• Handles cash, checks, charge cards, and refunds accurately and efficiently.
• Executes Store best practices to maximize productivity.

Qualifications and Special Skills Required

• Effectively communicates with customers, associates, and store leadership.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all store equipment, including PDTs, registers, and PCs.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Competencies

• Manages work processes
• Business acumen
• Plans, aligns, and prioritizes
• Builds talent
• Collaborates
• Leading by example
• Communicates effectively
• Ensures accountability and execution