Retail Associate

About the role

The Retail Associate is responsible for ensuring customers have a positive shopping experience. This includes greeting customers, assisting with merchandise, responding to customer inquiries, and performing various cleaning tasks.

Responsibilities

• Understands safety is the top priority and practices safe behaviors.
• Maintains a safe and secure shopping environment by being aware of the sales floor and reporting unsafe conditions.
• Treats customers and associates with respect and courtesy, and recognizes fellow associates using Company recognition programs.
• Assists customers in any way necessary, including being register-trained and answering customer questions politely and knowledgeably.
• Greets customers by making eye contact, smiling, and saying "hello" throughout the store, and "thank you" with every register transaction.
• Responds promptly and efficiently to customer service calls and handles customer issues courteously and helpfully, escalating to leadership when necessary.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the company's dress code.
• Performs daily assigned sizing and recovery tasks to ensure a neat, clean, and organized store.
• Expedites new merchandise receipts to the sales floor, merchandising items according to company best practices, and maintaining department-specific merchandise familiarity.
• Understands and follows the Loss Prevention Awareness program, Shortage Highway, and Store Protection Specialist (SPS) position.
• Demonstrates integrity and honesty in all interactions with associates and customers, safeguarding confidential information, cash, and merchandise.
• Fulfills Mark-Out-of-Stock (MOS) policies, identifying and processing MOS merchandise, and notifying leadership for approval.
• Handles cash, check, charge card, and refund transactions accurately and efficiently.
• Manages work processes effectively, prioritizes tasks, builds talent, collaborates with others, leads by example, communicates effectively, ensures accountability, and executes tasks with urgency.

Qualifications and Special Skills Required

• Effectively communicates with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Able to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all store equipment, including PDTs, registers, and PCs as required.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, push, pull, and lift up to 25 pounds.
• Ability to occasionally lift and carry more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Associates who work stockroom shifts: ability to lift and carry up to 20 pounds.

Supervisory Responsibilities

No supervisory responsibilities.

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Equal Employment Opportunity

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe it is an essential part of the Company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state, or local laws.

Compensation

The base pay range for this role is $17.13 - $17.63. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Benefits

• Accident, critical illness, vision, auto, home, and pet insurance programs
• Associate discount
• Identity protection
• Employee purchase program
• Benefit hub discount mall
• Employee assistance program
• Commuter benefits
• 401K (service requirements)
• Employee stock purchase program
• Ross Cares Fund
• College discounts
• Sick pay (where legally required)
• Referral bonuses