Retail Associate

About the role

The Retail Associate is responsible for ensuring customers have a positive shopping experience. Key responsibilities include greeting customers, assisting with merchandise, responding to customer inquiries, and performing various cleaning tasks.

Responsibilities

• Understands safety is the top priority and practices safe behaviors.
• Maintains a safe and secure shopping environment by being aware of the sales floor and reporting unsafe conditions.
• Treats customers and associates with respect and courtesy, recognizing fellow associates through Company recognition programs.
• Assists customers in any way necessary, including being register-trained and answering customer questions politely and knowledgeably.
• Greets customers by making eye contact, smiling, and saying "hello" throughout the store, and "thank you" with every register transaction.
• Responds promptly and efficiently to customer service calls and handles issues courteously, escalating to leadership when necessary.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the company's dress code.
• Manages daily assigned sizing and recovery tasks to ensure a neat, clean, and organized store.
• Expedites new merchandise receipts to the sales floor and merchandises items according to company best practices.
• Understands and follows loss prevention policies and processes.
• Demonstrates integrity and honesty in all interactions with associates and customers.
• Handles cash, checks, charge cards, and refunds accurately and follows all policies and procedures.
• Works with urgency to maximize productivity and execute all store best practices.

Qualifications and Special Skills Required

• Effectively communicates with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Able to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to bend, squat, kneel, climb, push, pull, and lift more than 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Supervisory Responsibilities

No supervisory responsibilities.

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Equal Employment Opportunity

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe it is an essential part of the Company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state, or local laws.

Base Pay Range

The base pay range for this role is $17.13 - $17.63. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Benefits

• Accident, critical illness, vision, auto, home, and pet insurance programs.
• Associate discount, identity protection, associate purchase program, benefit hub discount mall, employee assistance program, commuter benefits, 401K (service requirements).
• Employee stock purchase program, Ross Cares Fund, college discounts, sick pay (where legally required), referral bonuses.
• Extended benefits for full-time associates, including medical/dental/vision health insurance, legal insurance, vacation buy, flexible spending account, health savings account, life/add insurance, long-term disability, enhanced maternity and parental leave benefit, vacation pay accrued at a rate of 10 days/year after eligibility commences, 9 personal and company holidays.
• Bonus for AS, ASM, and SM Associates in Stores and exempt corporate and buying office roles based on individual and business performance.