Retail Associate

About the role

The Retail Associate plays a crucial role in ensuring a positive shopping experience for customers. They are responsible for maintaining a safe and secure environment, treating both customers and colleagues with respect, and performing a variety of tasks across different areas of the store.

Responsibilities

• Understands safety as the top priority and practices safe behaviors.
• Maintains a safe and secure shopping environment by being aware of the sales floor and reporting any unsafe conditions.
• Treats all customers and associates with respect and courtesy, and uses company recognition programs to recognize fellow associates.
• Assists customers by greeting them, making eye contact, smiling, and saying "hello," assisting with merchandise, and answering questions politely and knowledgeably.
• Responds promptly and efficiently to customer service calls, addressing issues courteously and helping when necessary.
• Represents the company brand and adheres to its policies and procedures.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the company's dress code.
• Performs daily sizing and recovery tasks to keep the store neat, clean, and efficiently merchandised.
• Expedites new merchandise receipts to the sales floor, merchandising items according to company best practices, and maintaining familiarity with departmental merchandise.
• Understands and follows loss prevention policies, including identifying and processing lost or stolen merchandise.
• Demonstrates integrity and honesty in all interactions with colleagues and customers, safeguarding confidential information and merchandise.
• Follows policies and procedures regarding cash, check, charge card, and refund transactions, ensuring accuracy and efficiency.
• Works with urgency to maximize productivity and minimize steps and touches in their workflow.

Qualifications and Special Skills Required

• Effective communication with customers, colleagues, and store leadership.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all store equipment, including point of sale terminals, registers, and PCs.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Supervisory Responsibilities

No supervisory responsibilities.