Retail Associate

Our values start with our people. Join a team that values you at Ross, a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. We focus on bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

About the role

The Retail Associate ensures our customers have a positive shopping experience by maintaining a welcoming, clean, and organized store environment. Associates perform a variety of tasks across all store areas as business needs require, including customer service, merchandising, and operational duties.

Responsibilities

• Prioritize safety by practicing safe behaviors and maintaining a secure shopping environment for customers and associates.
• Treat all customers and associates with respect, courtesy, and professionalism; greet customers warmly and assist them promptly.
• Provide register-trained assistance, answer customer questions, and handle issues courteously, escalating to leadership when needed.
• Perform cleaning tasks such as sweeping, mopping, dusting, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintain a professional appearance and adhere to the company dress code.
• Perform daily sizing and recovery tasks to ensure a neat, organized, and efficiently merchandised store.
• Expedite newly received merchandise to the sales floor, merchandising items according to company standards and brand guidelines.
• Understand and follow loss prevention programs, including merchandise protection standards and proper handling of mark-out-of-stock (MOS) items.
• Follow all policies and procedures for cash, check, charge card, and refund transactions, ensuring accuracy and security.
• Demonstrate a sense of urgency and maximize productivity by executing store best practices efficiently.

Requirements

• Effectively communicate with customers, associates, and leadership in a friendly, respectful, and cooperative manner.
• Perform basic mathematical calculations commonly used in retail environments.

Qualifications

• Ability to use store equipment, including PDTs, registers, and PCs.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Skills

• Manages work processes efficiently.
• Business acumen and ability to plan, align, and prioritize tasks.
• Collaborates effectively and leads by example.
• Communicates clearly and ensures accountability and execution.