Retail Associate

About the role

The Retail Associate plays a crucial role in ensuring a positive shopping experience for customers. They are responsible for maintaining a safe and secure environment, treating both customers and colleagues with respect, and performing a variety of tasks across different areas of the store.

Responsibilities

• Understands safety as the top priority and practices safe behaviors.
• Maintains a safe and secure shopping environment by being aware of the sales floor and reporting any unsafe conditions.
• Treats all customers and associates with respect and courtesy, greeting them with a smile and saying "hello" and "thank you."
• Assists customers by being register-trained, assisting with merchandise, and answering questions politely and knowledgeably.
• Responds promptly and efficiently to customer service calls and handles issues courteously, escalating to leadership when necessary.
• Represents the company brand and maintains confidentiality regarding sensitive information.
• Performs cleaning tasks such as sweeping, mopping, dusting, and replenishing supplies.
• Ensures merchandise is neatly presented and organized, following company best practices.
• Follows loss prevention policies, identifies and processes out-of-stock merchandise, and reports to leadership for approval.
• Handles cash, checks, and credit card transactions accurately and follows all policies.
• Maximizes productivity by executing store best practices and minimizing steps in workflow.

Qualifications and Special Skills Required

• Effective communication with customers, associates, and store leadership.
• Ability to perform basic mathematical calculations.

Physical Requirements/ADA

• Ability to use store equipment, including point-of-sale terminals, registers, and computers.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to lift and push/pull more than 25 pounds occasionally.
• Ability to use janitorial equipment and other assigned supplies.

Supervisory Responsibilities

No supervisory responsibilities.

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Equal Employment Opportunity

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe in attracting, hiring, and developing a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state, or local laws.