Retail Associate

About the role

The Retail Associate plays a crucial role in ensuring customers have a positive shopping experience. They greet customers, assist with merchandise, answer questions, and maintain a clean and organized store.

Responsibilities

• Understands safety is the top priority and practices safe behaviors.
• Maintains a safe and secure shopping environment by being aware of the sales floor and reporting unsafe conditions.
• Treats customers and associates with respect and courtesy, and uses company recognition programs.
• Assists customers, assists with merchandise, and answers questions politely and knowledgeably.
• Responds promptly and efficiently to customer service calls and handles issues courteously, involving leadership when necessary.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, and replenishing restroom supplies.
• Maintains a professional appearance and adheres to the company’s dress code.
• Expedites new merchandise receipts, merchandises items according to company best practices, and maintains departmental familiarity.
• Understands loss prevention awareness, shortage highway, and store protection specialist standards.
• Demonstrates integrity and honesty in all interactions with associates and customers, safeguarding confidential information, cash, and merchandise.
• Fulfills Mark-Out-of-Stock policies, identifies and processes MOS merchandise, and follows cash, check, charge card, and refund procedures.
• Works with urgency to maximize productivity and execute store best practices.

Qualifications and Special Skills Required

• Effectively communicates with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all store equipment, including PDTs, registers, and PCs as required.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to lift and push/pull more than 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Supervisory Responsibilities

No supervisory responsibilities.

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Equal Employment Opportunity

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe it is an essential part of the Company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state, or local laws.