Retail Associate

About the role

The Retail Associate plays a crucial role in ensuring customers have a positive shopping experience. They are responsible for greeting customers, assisting with merchandise, and maintaining a clean and organized store.

Responsibilities

• Maintain a safe and secure shopping environment
• Treat customers and associates with respect and courtesy
• Assist customers with merchandise and answer questions politely and knowledgeably
• Greet customers by making eye contact, smiling, and saying "hello" throughout the store
• Handle customer issues courteously and report unsafe conditions to leadership
• Perform daily cleaning tasks and maintain merchandise presentation
• Manage stockroom shifts as needed
• Follow loss prevention and merchandise protection standards
• Demonstrate integrity and honesty in all interactions

Qualifications and Special Skills

• Effective communication with customers and associates
• Ability to perform basic mathematical calculations
• Physical ability to stand, walk, bend, squat, kneel, climb, carry, reach, and stoop
• Ability to lift up to 25 pounds

Competencies

• Manages work processes
• Plans, aligns, and prioritizes
• Buys talent
• Collaborates
• Leads by example
• Communicates effectively
• Ensures accountability and execution

Qualifications and Special Skills Required

• Effectively communicate with customers, associates, and store leadership
• Able to perform basic mathematical calculations
• Physical ability to stand, walk, bend, squat, kneel, climb, carry, reach, and stoop
• Ability to lift up to 25 pounds

Special Qualifications and Skills for Stockroom Shifts

• Able to lift up to 20 pounds

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. The base pay range for this role is $17.00 - $17.50. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location. Benefits offered to all Associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program and Commuter Benefits, 401K (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay (where legally required) and Referral Bonuses. In addition, all Full-Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits offered including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long-Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 10 days/year after eligibility commences, 9 Personal and Company Holidays. AS, ASM and SM Associates in Stores and Exempt Corporate and Buying Office roles are also eligible to receive a Bonus based on individual and business performance. Ross Stores Inc. is continually accepting applications for this position. The requisition does not have an anticipated close date.