Retail Associate

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation.

Career growth

We develop industry leading talent because Ross grows when our people grow

Teamwork

We work together to solve the hard problems and find the right solution

Diversity, Equality & Inclusion

We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community

Safety

Understands that safety is the number one priority and practices safe behaviors in everything they do

• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone
• Maintains clutter free, clear egress to emergency exits
• Immediately corrects or reports any unsafe conditions or practices to Store Leadership

Treatment of Customers and Associates

• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times
• Recognizes fellow Associates using Company recognition programs

Customer Service

• Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner
• Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction
• Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately
• Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed

Cleaning

• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas
• Maintains a professional appearance and adheres to the Company's dress code at all times

Merchandise Management

• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards
• Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Buys Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner
• Ability to perform basic mathematical calculations commonly used in retail environments

Physical Requirements/ADA

• Ability to use all Store equipment, including PDTs, registers and PC as required
• Ability to spend up to 100% of working time standing, walking, and moving around the Store
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop
• Ability to occasionally push, pull and lift more than 25 pounds
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies

Supervisory Responsibilities

None