Retail Associate

About the role

The Retail Associate is responsible for ensuring customers have a positive shopping experience. This includes greeting customers, assisting them, maintaining a clean and organized store, and performing various cleaning tasks.

Responsibilities

• Understands safety is the top priority and practices safe behaviors.
• Maintains a safe and secure shopping environment by being aware of the sales floor and reporting unsafe conditions.
• Treats all customers and associates with respect and courtesy, and recognizes fellow associates using Company recognition programs.
• Assists customers in any way necessary, including being register-trained, assisting with merchandise, and answering customer questions politely and knowledgeably.
• Provides prompt and efficient responses to customer service calls, handling issues courteously and calling leadership when needed.
• Represents and supports the company brand at all times.
• Performs daily assigned tasks such as sizing and recovery, expediting new merchandise receipts, and maintaining a neat and organized store.
• Understands and follows loss prevention policies, including identifying and processing lost or stolen merchandise.
• Follows all policies and procedures regarding cash, check, charge card, and refund transactions, and maintains a high level of accuracy.
• Demonstrates a sense of urgency and maximizes productivity by executing all store best practices and minimizing steps and touches in their workflow.

Qualifications and Special Skills Required

• Effectively communicates with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Able to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Competencies

• Manages work processes
• Business acumen
• Plans, aligns, and prioritizes
• Builds talent
• Collaborates
• Leading by example
• Communicates effectively
• Ensures accountability and execution