Retail Associate

About the Role

Join Ross, a leading off-price retail chain with over 2,200 stores, and contribute to our mission of delivering high-quality brands and on-trend merchandise at extraordinary savings. As a Retail Associate, you will ensure our customers have a positive shopping experience while maintaining a fun and exciting treasure hunt atmosphere. Our team values career growth, teamwork, diversity, equality, inclusion, and community commitment.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, Ross is a Fortune 500 company committed to an inclusive work environment and continuous learning opportunities.

Responsibilities

• Prioritize safety by practicing safe behaviors and maintaining a secure shopping environment for customers and associates.
• Treat all customers and associates with respect, courtesy, and professionalism; greet customers warmly and assist them promptly.
• Handle customer service calls and issues efficiently, escalating to store leadership when necessary.
• Maintain a clean work area through tasks such as sweeping, mopping, dusting, replenishing restroom supplies, and disinfecting high-touch areas.
• Adhere to the company dress code and maintain a professional appearance at all times.
• Perform daily sizing and recovery tasks to ensure a neat, organized, and efficiently merchandised store.
• Expedite newly received merchandise to the sales floor, merchandising items according to company guidelines and maintaining brand familiarity.
• Understand and follow the Loss Prevention Awareness program, including merchandise protection standards and Mark-Out-of-Stock (MOS) policies.
• Handle cash, check, charge card, and refund transactions accurately and securely, following all company policies and procedures.
• Demonstrate a sense of urgency and maximize productivity by executing store best practices and minimizing unnecessary steps.

Requirements

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, and cooperative manner.
• Perform basic mathematical calculations commonly used in retail environments.

Skills

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Physical Requirements

• Ability to use store equipment, including PDTs, registers, and PCs.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.