Retail Associate

About the role

The Retail Associate is responsible for ensuring customers have a positive shopping experience. They greet customers, assist with merchandise, answer questions, and perform various cleaning tasks.

Responsibilities

• Understands safety is the top priority and practices safe behaviors.
• Maintains a safe and secure shopping environment by being aware of the sales floor and reporting unsafe conditions.
• Treats customers and associates with respect and courtesy, and uses Company recognition programs.
• Assists customers, greets them, responds promptly to their needs, and handles customer issues courteously.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, and replenishing restroom supplies.
• Maintains a neat and organized store by performing daily sizing and recovery tasks.
• Expedites new merchandise receipts and merchandises items according to company best practices.
• Understands and follows loss prevention policies and processes.
• Demonstrates integrity and honesty in all interactions with associates and customers.
• Fulfills cash, check, charge card, and refund transactions accurately.
• Manages work processes effectively and maximizes productivity.

Qualifications and Special Skills Required

• Effective communication with customers, associates, and store leadership.
• Ability to perform basic mathematical calculations.

Physical Requirements/ADA

• Ability to use all store equipment, including PDTs, registers, and PCs.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to lift up to 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Supervisory Responsibilities

No supervisory responsibilities.

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.