Retail Associate

About the role

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Maintains clutter free, clear egress to emergency exits.
• Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Recognizes fellow Associates using Company recognition programs.
• Aids Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
• Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
• Provides prompt and efficient responses to Customers at all times.
• Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
• Maintains a professional appearance and adheres to the Company's dress code at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.
• Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers.
• Safeguards confidential information, cash and credit card information, and merchandise.
• Serves as a liaison between the Customer and the Sales Floor.
• Works closely with other departments to ensure a seamless shopping experience.
• Participates in cross-departmental training and development programs.
• Supports the Company's diversity, equality, and inclusion initiatives.
• Supports the Company's community engagement efforts.

Qualifications and Specialized Skills

• Communicates effectively with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Can perform basic mathematical calculations commonly used in retail environments.

Requirements

• Ability to use all equipment in the Store, including Point of Sale (POS) terminals, registers, and computers, as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to bend, stoop, kneel, squat, crouch, climb, lift, carry, reach, and bend regularly up to the waist.
• Ability to occasionally lift and carry up to 25 pounds.
• Ability to use cleaning equipment, rolling racks, ladders, and other assigned supplies.
• Certain assignments may require additional qualifications and skills.
• Associates working in Warehouse operations: ability to lift and carry up to 20 pounds occasionally.

Responsibilities of Supervisors

• No responsibilities listed.

Disclaimer

This job description is a summary of the main obligations and responsibilities required for this job. It does not intend to be an exhaustive or comprehensive list of all responsibilities, duties, and requirements. The content is subject to change at the discretion of management. Ross is an equal opportunity employer. We consider candidates for employment or promotion based on their qualifications, abilities, and experience. We believe that a fundamental part of our overall commitment to the Company is the recruitment, hiring, and development of a strong, talented, and diverse workforce. Ross is committed to complying with all laws prohibiting discrimination and harassment based on race, color, creed, age, national origin, ancestry, disability (including but not limited to physical or mental impairment), sex (which includes pregnancy, childbirth, lactation, and related medical conditions), veteran status, gender identity or expression, sexual orientation, and any other category protected by federal, state, or local law.