Retail Associate

Our values start with our people. Join a team that values you at Ross, a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. We focus on bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

About the role

The Retail Associate ensures our customers have a positive shopping experience by maintaining a welcoming, safe, and well-organized store environment. Associates perform a variety of tasks across all store areas, including customer service, merchandising, cleaning, and operational duties. Flexibility and a willingness to engage in diverse responsibilities are key to success in this role.

Responsibilities

• Prioritize safety by practicing safe behaviors, maintaining clear emergency exits, and reporting unsafe conditions immediately.
• Provide courteous and professional customer service, including greeting customers, assisting with merchandise, answering questions, and handling transactions at the register.
• Respond promptly to customer service calls and resolve issues in a helpful and courteous manner, escalating to leadership when necessary.
• Maintain a clean and organized store by performing tasks such as sweeping, mopping, dusting, replenishing restroom supplies, and disinfecting high-touch areas.
• Adhere to company dress code and maintain a professional appearance at all times.
• Perform daily sizing and recovery tasks to ensure the store is neat, clean, and efficiently merchandised according to company standards.
• Expedite the movement of newly received merchandise to the sales floor, merchandising items according to monthly presentation guidelines and maintaining familiarity with merchandise and brands.
• Understand and follow Loss Prevention Awareness programs, including merchandise protection standards and proper handling of Mark-Out-of-Stock (MOS) items.
• Handle cash, check, charge card, and refund transactions accurately, following all company policies and procedures.
• Demonstrate a sense of urgency and maximize productivity by executing store best practices and minimizing unnecessary steps in workflows.
• Safeguard confidential information, including cash, credit card details, and merchandise.

Qualifications

• Ability to communicate effectively and respectfully with customers, associates, and store leadership.
• Basic mathematical skills commonly used in retail environments.

Skills

• Manages work processes efficiently.
• Business acumen and ability to align and prioritize tasks.
• Collaborates well with others and leads by example.
• Communicates effectively and ensures accountability and execution.

Physical Requirements

• Ability to use store equipment, including PDTs, registers, and PCs.
• Capability to stand, walk, and move around the store for up to 100% of working time.
• Regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.