Retail Associate

About the role

The Retail Associate is responsible for ensuring customers have a positive shopping experience. This includes greeting customers, assisting with merchandise, and maintaining a clean and organized store.

Responsibilities

• Understands safety is the top priority and practices safe behaviors.
• Maintains a safe and secure shopping environment by being aware of the sales floor and reporting unsafe conditions.
• Treats customers and associates with respect and courtesy, and recognizes fellow associates using Company recognition programs.
• Assists customers in any way necessary, including being register-trained, assisting with merchandise, and answering customer questions politely and knowledgeably.
• Provides prompt and efficient responses to customer service calls and handles issues courteously, escalating to leadership when necessary.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the company's dress code.
• Performs daily sizing and recovery tasks to ensure a neat, clean, and organized store.
• Expedites new merchandise receipts to the sales floor and merchandises items according to company best practices.
• Understands and follows the Loss Prevention Awareness program, Shortage Highway, and Store Protection Specialist (SPS) position.
• Demonstrates integrity and honesty in all interactions with associates and customers, safeguarding confidential information, cash, and credit card information.
• Fulfills Mark-Out-of-Stock (MOS) policies, identifies MOS merchandise, processes each piece correctly, and notifies leadership for approval.
• Fulfills cash, check, charge card, and refund transactions accurately, following policies and procedures.
• Executes all store best practices to maximize productivity and minimize steps and touches in workflow.

Qualifications and Special Skills Required

• Effectively communicates with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Competencies

• Manages work processes
• Business acumen
• Plans, aligns, and prioritizes
• Buys talent
• Collaborates
• Leading by example
• Communicates effectively
• Ensures accountability and execution

Physical Requirements/ADA

• Ability to use all store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Supervisory Responsibilities

No supervisory responsibilities.

Compensation

The base pay range for this role is $16.90 - $17.40. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.