Retail Associate

About the role

The Retail Associate plays a crucial role in ensuring a positive shopping experience for customers. They are responsible for maintaining a safe and secure environment, treating both customers and colleagues with respect, and performing a variety of tasks across different areas of the store.

Responsibilities

• Understands safety as the top priority and practices safe behaviors.
• Maintains a safe and secure shopping environment by being aware of the sales floor and reporting any unsafe conditions or practices.
• Treats all customers and associates with respect and courtesy, and recognizes fellow associates using Company recognition programs.
• Assists customers in any way necessary, including being register-trained, assisting customers with merchandise, and answering customer questions politely and knowledgeably.
• Provides prompt and efficient responses to customer service calls and handles customer issues courteously and helpfully, escalating to leadership when necessary.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the company's dress code.
• Performs daily assigned sizing and recovery tasks to ensure a neat, clean, and organized store.
• Expedites new merchandise receipts to the sales floor, merchandising items according to company best practices, and maintaining departmental familiarity with merchandise and brand names.
• Understands and follows the Loss Prevention Awareness program, Shortage Highway, and Store Protection Specialist (SPS) position standards.
• Demonstrates integrity and honesty in all interactions with colleagues and customers, safeguarding confidential information, cash, and credit card information, and merchandise.
• Fulfills Mark-Out-of-Stock (MOS) policies, identifies and processes MOS merchandise, and notifies leadership for approval.
• Handles cash, check, charge card, and refund transactions accurately, following policies and procedures.
• Demonstrates a sense of urgency and maximizes productivity by executing all store best practices and minimizing steps and touches in their workflow.

Qualifications and Special Skills Required

• Effectively communicates with customers, colleagues, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Able to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Supervisory Responsibilities

No supervisory responsibilities.

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.