Retail Associate

About the Role

Join Ross, a leading off-price retail chain with over 2,200 stores, and contribute to our success and growth. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings, creating a fun and exciting treasure hunt experience for our customers. As part of our team, you'll experience career growth, teamwork, and a commitment to diversity, equality, and inclusion.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, Ross is a Fortune 500 company committed to an inclusive work environment and continuous learning opportunities.

Responsibilities

• Ensure a positive shopping experience for all customers by making eye contact, smiling, and greeting them courteously and friendly.
• Treat fellow associates with respect and maintain a clean work area at all times.
• Engage in tasks as assigned during all working hours, performing a range of functions in all areas of the store as business needs require.
• Prioritize safety by practicing safe behaviors, maintaining awareness on the sales floor, and reporting unsafe conditions.
• Assist customers with merchandise, answer questions, and handle transactions at the register.
• Respond promptly to customer service calls and handle issues courteously, involving store leadership when needed.
• Perform cleaning tasks such as sweeping, mopping, dusting, and replenishing restroom supplies.
• Maintain a professional appearance and adhere to the company's dress code.
• Perform daily sizing and recovery tasks to ensure a neat, clean, and organized store.
• Expedite newly received merchandise to the sales floor, merchandising items according to company guidelines.
• Understand and follow the Loss Prevention Awareness program and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions, safeguarding confidential information.
• Follow Mark-Out-of-Stock (MOS) policies, including proper processing and disposal of merchandise.
• Handle cash, check, charge card, and refund transactions accurately and efficiently.
• Maximize productivity by executing store best practices and minimizing steps in workflow.

Requirements

• Effectively communicate with customers, associates, and store leadership in a friendly and respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Qualifications

Physical Requirements

• Ability to use all store equipment, including PDTs, registers, and PCs.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Skills

• Manages work processes
• Business acumen
• Plans, aligns, and prioritizes
• Builds talent
• Collaborates
• Leading by example
• Communicates effectively
• Ensures accountability and execution