Retail Associate

About the role

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality, and inclusion journey!

Responsibilities

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Analyzes Store reports evaluating controllable expenses and overall Store performance.
• Addresses any variance to Company standards with an appropriate action plan, partnering with the District Manager as needed.
• Schedules Associates to meet business objectives.
• Accepts special assignments as directed by Leadership.
• Administers payroll including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Recruits, hires, trains, and develops Assistant Managers, Area Supervisors, and non-exempt Associates.
• Reduces Store turnover through selection, training, and motivation.
• Promotes retention tools including incentive programs, recognition opportunities, contests, and training.
• Manages personnel and performance issues including coaching, verbal and written warnings, progressive discipline, and termination when needed.
• Maintains compliance with Ross personnel policies and procedures.
• Manages Associate Relations issues, consulting with the District Manager as needed.
• Maintains compliance with all State, Local and Federal regulations.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• Maintains expenses to be within budget.
• Maintains a safe and secure environment by ensuring safety policies are adhered to and Associates and Customers are safe.
• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Recognizes Associates using Company recognition programs.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
• Models and reinforces the Company Dress Code at all times.
• Maintains a clean, neat, easy-to-shop environment.
• Ensures merchandise is presented and organized according to Company merchandising guidelines.
• Manages merchandise processing to the sales floor within the expected Company timeframe.
• Trains Associates on Loss Prevention programs to achieve Store shortage goals.
• Demonstrates integrity and honesty in all interactions with Associates and Customers.
• Safeguards confidential information, cash and credit card information, and merchandise.
• Executes the annual inventory process including preparation and execution of inventory guidelines.
• Maintains a high level of customer service presence on the sales floor, Customer and Associate engagement, and heightened Loss Prevention awareness.

Qualifications and Special Skills

• Five or more years of Store management experience in a retail environment.
• Maintains a high level of Customer service.
• Demonstrates the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.
• Able to train, coach, and develop Associates at all levels.
• Able to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.
• Fluency in English.
• Exercises considerable independent judgment and discretion.
• Able to work evenings and weekends.