Retail Associate

About the Role

Join Ross, a leading off-price retail chain with over 2,200 stores, and contribute to our strong track record of success and growth. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings, providing a fun and exciting treasure hunt experience for our customers. As part of our team, you’ll experience career growth, teamwork, and a commitment to diversity, equality, and inclusion.

Our corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, Ross is a Fortune 500 company committed to an inclusive work environment with continuous learning and development opportunities.

Responsibilities

• Ensure a positive shopping experience for all customers by making eye contact, smiling, and greeting them courteously and friendly.
• Treat fellow associates with respect and maintain a clean, professional work area at all times.
• Engage in tasks across all store areas as business needs require, including register operations, merchandise assistance, and customer inquiries.
• Prioritize safety by practicing safe behaviors, maintaining clear emergency exits, and reporting unsafe conditions immediately.
• Assist customers with transactions, merchandise questions, and issues in a polite and knowledgeable manner.
• Perform cleaning tasks such as sweeping, mopping, dusting, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintain a professional appearance and adhere to the company’s dress code.
• Perform daily sizing and recovery tasks to ensure a neat, organized, and efficiently merchandised store.
• Expedite newly received merchandise to the sales floor, merchandising items per company guidelines and maintaining brand familiarity.
• Understand and follow the Loss Prevention Awareness program, including merchandise protection standards and shortage prevention.
• Demonstrate integrity and honesty in all interactions, safeguarding confidential information, cash, and credit card details.
• Follow Mark-Out-of-Stock (MOS) policies, including proper identification, processing, and disposal of MOS merchandise.
• Handle cash, check, charge card, and refund transactions accurately and efficiently, following all company procedures.
• Maximize productivity by executing store best practices and minimizing steps in workflows.

Requirements

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, and cooperative manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Qualifications

Physical Requirements

• Ability to use all store equipment, including PDTs, registers, and PCs.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Skills

• Manages work processes efficiently.
• Business acumen and ability to align and prioritize tasks.
• Collaborates effectively with team members.
• Leads by example and communicates clearly.
• Ensures accountability and execution of responsibilities.