Retail Associate

About the role

The Retail Associate is responsible for ensuring customers have a positive shopping experience. This includes greeting customers, assisting with merchandise, and maintaining a clean and organized store.

Responsibilities

• Understands safety is the top priority and practices safe behaviors.
• Maintains a safe and secure shopping environment by keeping the sales floor clean and reporting unsafe conditions.
• Treats customers and associates with respect and courtesy, recognizing fellow associates through Company recognition programs.
• Assists customers by being register-trained, helping with merchandise, and answering questions politely and knowledgeably.
• Responds promptly to customer service calls and handles issues courteously, escalating to leadership when necessary.
• Represents the company brand at all times and performs cleaning tasks such as sweeping, mopping, and dusting.
• Performs daily sizing and recovery tasks to maintain a neat and organized store.
• Merges newly received merchandise to the sales floor and maintains merchandise familiarity.
• Understands and follows loss prevention policies and processes.
• Demonstrates integrity and honesty in all interactions with associates and customers.
• Fulfills Mark-Out-of-Stock policies, identifies and processes merchandise, and notifies leadership for approval.
• Handles cash, checks, charge cards, and refunds accurately and efficiently.
• Maximizes productivity by following store best practices and minimizing steps in workflow.

Qualifications and Special Skills Required

• Effective communication with customers, associates, and store leadership.
• Ability to perform basic mathematical calculations.

Physical Requirements/ADA

• Ability to use all store equipment, including point of sale terminals, registers, and computers.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to lift up to 25 pounds occasionally.
• Ability to use janitorial equipment and push/pull up to 20 pounds.

Competencies

• Manages work processes
• Has business acumen
• Plans, aligns, and prioritizes
• Builds talent
• Collaborates
• Leads by example
• Communicates effectively
• Ensures accountability and execution

Supervisory Responsibilities

No supervisory responsibilities.

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Equal Employment Opportunity

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe it is an essential part of the Company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state, or local laws.