Retail Associate

About the role

The Retail Associate is responsible for ensuring customers have a positive shopping experience. They greet customers, assist with merchandise, answer questions, and perform various cleaning tasks.

Responsibilities

• Understands safety is the top priority and practices safe behaviors.
• Maintains a safe and secure shopping environment by being aware of the sales floor and reporting unsafe conditions.
• Treats customers and associates with respect and courtesy, recognizing fellow associates using Company recognition programs.
• Assists customers in any way necessary, including being register-trained, assisting with merchandise, and answering customer questions politely and knowledgeably.
• Greets customers by making eye contact, smiling, and saying "hello" throughout the store, and "thank you" with every register transaction.
• Provides prompt and efficient responses to customer service calls and handles customer issues courteously and helpfully, escalating to leadership when necessary.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the company's dress code.
• Performs daily assigned sizing and recovery tasks to ensure a neat, clean, and organized store.
• Expedites newly received merchandise receipts to the sales floor, merchandising items according to company best practices, and maintaining merchandise/brand name familiarity within departments.
• Understands and follows the Loss Prevention Awareness program, Shortage Highway, and Store Protection Specialist (SPS) position standards.
• Demonstrates integrity and honesty in all interactions with associates and customers, safeguarding confidential information, cash, and credit card information, and merchandise.
• Fulfills Mark-Out-of-Stock (MOS) policies, including identifying and processing MOS merchandise, notifying leadership for approval, and following disposal procedures.
• Follows all policies and procedures concerning cash, check, charge card, and refund transactions, voids, and offline procedures.
• Maintains a high level of awareness and accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role and maximizes productivity by executing all store best practices and minimizing steps and touches in their work flow.

Qualifications and Special Skills Required

• Effectively communicates with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Able to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Certain assignments may require other qualifications and skills.

Supervisory Responsibilities

No supervisory responsibilities.

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe it is an essential part of the Company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state, or local laws.

The base pay range for this role is $17.13 - $17.63. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Benefits offered to all associates include accident, critical illness, vision, auto, home, and pet insurance programs; associate discount, identity protection, associate purchase program, benefit hub discount mall, employee assistance program, commuter benefits, 401K (service requirements), employee stock purchase program, Ross Cares Fund, college discounts, sick pay (where legally required), and referral bonuses. In addition, all full-time associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager, and Store Manager, are eligible for extended benefits offered, including medical/dental/vision health insurance, legal insurance, vacation buy, flexible spending account, health savings account, life/ADD insurance, long-term disability, enhanced maternity and parental leave benefit, vacation pay accrued at a rate of 10 days/year after eligibility commences, 9 personal and company holidays. AS, ASM, and SM associates in stores and exempt corporate and buying office roles are also eligible to receive a bonus based on individual and business performance.