Retail Associate

About the role

The Retail Associate is responsible for ensuring customers have a positive shopping experience. This includes greeting customers, assisting with merchandise, answering questions, and performing various cleaning tasks.

Responsibilities

• Understands safety is the top priority and practices safe behaviors.
• Maintains a safe and secure shopping environment by keeping the sales floor clean and reporting unsafe conditions.
• Treats customers and associates with respect and courtesy, recognizing fellow associates using company recognition programs.
• Assists customers with merchandise, answers questions politely, and greets customers by making eye contact and saying "hello."
• Responds promptly to customer service calls and handles issues courteously, escalating to leadership when necessary.
• Represents and supports the company brand at all times.
• Performs daily cleaning tasks such as sweeping, mopping, dusting, and replenishing restroom supplies.
• Expedites new merchandise receipts to the sales floor and merchandises items according to company best practices.
• Understands loss prevention policies and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions with associates and customers.
• Fulfills Mark-Out-of-Stock policies, identifies and processes MOS merchandise, and notifies leadership for approval.
• Handles cash, checks, charge cards, and refunds accurately and efficiently.
• Executes Store best practices to maximize productivity and minimize steps in workflow.

Qualifications and Special Skills Required

• Effective communication with customers, associates, and store leadership.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all store equipment, including PDTs, registers, and PCs.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Supervisory Responsibilities

No supervisory responsibilities.

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state, or local laws.