Retail Associate

About the role

The Retail Associate is responsible for ensuring customers have a positive shopping experience. This includes greeting customers, assisting with merchandise, answering questions, and maintaining a clean and organized store.

Responsibilities

• Understands safety is the top priority and practices safe behaviors.
• Maintains a safe and secure shopping environment by keeping the sales floor clean and reporting unsafe conditions.
• Treats customers and associates with respect and courtesy, recognizing fellow associates through company recognition programs.
• Assists customers by being register-trained, helping with merchandise, and responding to customer questions politely and knowledgeably.
• Represents the company brand at all times and performs cleaning tasks such as sweeping, mopping, dusting, and replenishing supplies.
• Performs daily sizing and recovery tasks to keep the store neat and organized.
• Expedites new merchandise receipts and merchandises items according to company best practices.
• Understands and follows loss prevention policies, including identifying and disposing of lost or stolen merchandise.
• Handles cash, checks, and credit card transactions accurately and follows all policies and procedures.
• Demonstrates a sense of urgency and maximizes productivity by executing all store best practices.

Qualifications and Special Skills Required

• Effectively communicates with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Able to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all store equipment, including PDTs, registers, and PCs as required.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to lift and carry items weighing up to 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Competencies

• Manages work processes
• Business acumen
• Plans, aligns, and prioritizes
• Builds talent
• Collaborates
• Leading by example
• Communicates effectively
• Ensures accountability and execution

Supervisory Responsibilities

No supervisory responsibilities.

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Equal Employment Opportunity

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state, or local laws.